Terms and Conditions


Last Updated 17/11/2007

We recommend that you print and keep a copy of these Terms and Conditions for future reference.


These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made for us at a different retail or sales event.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.


The pearls used in our products are natural materials. We will of course make every effort to ensure that there is colour consistency in each product and in any products sold as matching sets. However there will inevitably be a degree of colour variation between the photographs on our website and the pearls that are supplied to you.


Where indicative sizes are given, either for individual pearls or for the length of a necklace, these sizes should be taken as a guideline only. All our products are hand made and there will inevitably be some small degree of variation item to item.


You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order. We will automatically send you an Order Reference Number and details of the products you have ordered and paid for in an Email. If, for any reason, we are unable to supply the product(s) you have ordered we will send you an Email giving you the opportunity to revise your order and request a refund of any payment you have made. We will make this refund by the same method that you used to pay us. We will also offer you the opportunity to accept a delayed delivery date or to select alternative goods.

PayPal will tell you if your payment details cannot be authorised for any reason. If this happens you can elect to pay for your order by cheque. In this case simply print your order and post it to us. We will only be able to post your order to you once your cheque has passed through the bank clearing system.


All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

For all orders we accept payment by PayPal or by cheque sent to us at our postal address.


Where we Deliver

We will deliver goods internationally but we will not despatch goods to an international destination i.e. non United Kingdom, until payment for the goods has fully cleared through our payments system. If you use PayPal this will normally be immediate but payments by cheque can take longer to clear.


How We Deliver

All products are delivered by Royal Mail “Recorded Signed For” service. This service requires that someone is available to sign for the package at the time of delivery.


You will be offered several delivery options. The charge for these options will always be clear to you before you place your order and you are able to change your decision at any time up to the point at which you confirm your purchase.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of the products you select and on which delivery option you select.

Standard Postal Deliveries

Standard postal should arrive within 5 - 7 working days of placing your order (to be safe, please allow a little extra at busy periods like Christmas).

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.


We regret that we are unable to supply goods on sale or return or trial basis. We will only accept returns of goods that have arrived damaged or which prove faulty.


We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or if they are damaged on receipt please email us immediately at sales@primapearls.com.

Return of Faulty Goods - Delivery Items

The following are guidelines for all.

If there is a fault with your product we will normally offer a choice of a prompt repair, exchange or refund. We will always offer you the choice of an exchange of the goods or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:-

  • in otherwise in 'as-new' condition;
  • complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please return the product to us at:

Prima Pearls, 46 The Glebe, Cumnor, Oxford, OX2 9QB

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for your costs in returning the goods.

Replacement goods are sent by standard delivery only (i.e. premium services are not available).


This Website

We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy